Due to the nature of our products, we are unable to offer refunds. However, you can contact us to cancel your order if it hasn’t shipped yet.
We try to ensure that the colors and swatches are as accurate as possible, but there might be differences between monitors or devices in how pigments appear. If you are unhappy for any reason, please contact us and we’ll be happy to work something out.
We package all of our orders with the utmost care. However, due to the characteristics of our handmade products, we are unable to guarantee that the USPS will handle your package with the same level of care. If your order arrives cracked or broken for any reason, please don’t hesitate to reach out to us (within a few days of receiving, please 🙂 ) so we can send replacements.
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